Today, I found the advertisement for Benchmark Helmets and the IMC Motorcom Camos BTS-300 (and the BTS-200) bluetooth motorcycle intercom systems. I was looking through an old issue of the BMW MOA Owners News. I found a toll free phone number for Benchmark Helmets and it was different from the number that I obtained from their website. I contacted the phone number and I spoke with somebody about my IMC Motorcom Camos BTS-300 bluetooth motorcycle intercom unit that is not working properly. I was emailed a return form which I filled out and emailed back promptly. In about two hours I received another email that informed me to send back the faulty IMC Motorcom BTS-300 unit and it would be replaced.

I was very pleased with the service I received today from Benchmark Helmets. I am still concerned, however, about my multiple emails concerning this same BTS-300 (sent from the form on the Benchmark Helmets website) that remained unanswered. The first email that I sent was on June 22, and the last was on July 27.

I will keep everybody updated on the progress of my dealings with Benchmark Helmets and the bluetooth motorcycle intercom replacement.

Tags: Benchmark Helmets, Bluetooth Motorcycle Intercom, BTS-300, Camos, IMC Motorcom, Product Review

This entry was posted on Monday, August 3rd, 2009 at 10:10 pm and is filed under Product Review. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.